Remote Diagnosis
Allowing Remote Access — Overview
Introduction
With the prior agreement of the agent operating the printing system, Service can use remote
access to:
■
Perform remote diagnosis during print operation
■
Access the operator panel in the printing system directly (= remote support). This also
allows Service to assist the operator in changing settings on the operator panel.
Note:
The buttons only appear if a specific remote access agreement was made with Service.
Overview
You will find information on the following topics:
■
‘Permitting or Blocking Remote Diagnosis’ on page 480
■
‘Activating or Deactivating Remote Support’ on page 481
Chapter 10 - Correcting Errors 479
Allowing Remote Access — Overview
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