Zebra ZM400 Series User Manual

Troubleshooting
LCD Error Messages
106
14207L-001 A ZM400/ZM600 Maintenance Manual 8/9/07
The ERROR light flashes.
Ribbon is loaded, but the printer is
set for direct thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
If you are using thermal transfer media,
which requires ribbon, set the printer
for Thermal Transfer mode. See Select
Print Method on page 81.
The printer stops; the
ERROR light flashes.
The media is not loaded or is
loaded incorrectly.
Load media correctly. See Load Media
on page 58.
Misaligned media sensor. Check position of the media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
printer for current media type and
perform calibration.
The printer stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Replace the sensor.
The ERROR light flashes.
The printhead has a faulty
thermistor.
Replace the printhead.
The printer stops; the
ERROR light is on; the
printer cycles through these
three messages.
Caution • An improperly connected printhead data or power cable
can cause these error messages. The printhead may be hot
enough to cause severe burns. Allow the printhead to cool.
The printhead data cable is not
properly connected.
Caution • Turn off (O) the printer
before performing this procedure.
Failure to do so can damage the
printhead.
1. Turn off (O) the printer.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (
I) the printer.
The printhead has a faulty
thermistor.
Replace the printhead.
Table 14 • LCD Error Messages (Continued)
LCD Display/
Printer Condition
Possible Cause Recommended Solution
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN
THERMISTOR
FAULT
WARNING
HEAD COLD
THERMISTOR
FAULT
ERROR CONDITION
HEAD ELEMENT BAD

Zebra ZM400 Series Specifications

General

Max Print Width	4.09 inches (104 mm)
Max Print Speed	10 inches per second (254 mm per second)
Print Method	Thermal Transfer/Direct Thermal
Resolution	203 dpi (8 dots/mm)
Connectivity	USB 2.0, Serial RS-232, Parallel, Internal Ethernet (10/100), optional wireless
Media Width	1"/25.4 mm to 4.5"/114 mm
Media Length	0.25 to 39 inches (6 to 991 mm)
Media Thickness	0.0023"/0.058 mm to 0.010"/0.25 mm
Ribbon Width	1"/25.4 mm to 4.33"/110 mm
Ribbon Length	1476 feet (450 m)
Supported Media Types	Continuous, die-cut, notch, black-mark
Operating Temperature	40°F to 105°F (5°C to 40°C)
Storage Temperature	-40°F to 140°F (-40°C to 60°C)