NOTE: For international or direct-dial options in countries without toll free numbers, see
https://support.juniper.net/support
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
•
When you return components, make sure that they are adequately protected with packing materials
and packed so that the pieces are prevented from moving around inside the carton.
•
Use the original shipping materials if they are available.
•
Place individual components in antistatic bags.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
CAUTION: Do not stack any of the hardware components.
Packing the MX2020 Router for Shipment
To pack the router for shipment:
1. Retrieve the shipping crate and packing materials in which the router was originally shipped. If you do
not have these materials, contact your Juniper Networks representative about approved packaging
materials.
2. On the console or other management device connected to the master CB-RE, enter CLI operational
mode and issue the following command to shut down the router software. (If two CB-REs are installed,
also issue the command on the backup CB-RE.)
user@host> request system halt
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