Diagnostic information 2-63
7525-63x
ADF streak service check
ADF paper jam service check
Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into
the ADF, see “ADF feed errors service check” on page 2-64.
Step Questions / actions Yes No
1 Do streaks appear on the middle of scans
when using the ADF?
Clean the ADF glass on the
flatbed using a lint-free
cloth. Also, clean the
separator roll and pad with a
damp cloth.
No issue to fix.
Step Questions / actions Yes No
1 If the ADF is multi-feeding, check for dirt on the
ADF separator pad and ADF separator rollers.
Is there dirt present?
Clean them with a lint free
cloth and isopropyl alcohol.
Replace the separator pad
and ADF pick roll.
2
If the paper is skewing when it is fed into the
ADF, check the paper guide width.
Is it set correctly?
Go to step 3. Set the paper guides so
they contact the edges of
the paper.
3
If paper is skewing when fed or jamming check
to see if the top cover is open or ajar.
Is the ADF top cover open or ajar?
Properly close the top cover. If the paper is jamming in
the ADF, go to step 6.
4
Is paper failing to feed into the ADF? Go to step 5. There is no issue.
5
Perform the ADF paper present, scan 1st and
scan 2nd sensor tests. “SCANNER TESTS”
on page 3-26.
Are the sensors working properly?
Go to step 6. Go to step 9.
6
Check the leading edge of the paper to ensure
the paper is not curled or bent in a way that
would keep it from contacting the paper
present sensor actuator.
Is the paper damaged?
Bad media. Go to step 7.
7
Is there dirt in the sensors, or is the paper
present actuator stuck?
Clean the sensors, or
remove debris from the
actuators.
Go to step 8.
8
Are the sensor actuators on the ADF
mechanism cover damaged?
Replace the ADF. Go to step 9.
9
Is the ADF connector properly connected to
JADF1 on the RIP board?
Go to step 10. Properly connect the cable
to the RIP board.
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