2-70 Service Manual
7525-63x
Escalating a fax issue to next level support
Before contacting your next level support, go to the SE menu on the device and generate a Fax error file. This
file contains machine settings information and debug information that will help second-level support determine
the cause of a failure.
To generate the fax error file, perform the following steps:
1. In a Web browser, type http://MFP ip address/se.
2. The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3. Write down the type of connection, the type of error, and the job in which the error occurred.
4. In the Web browser address bar, type http://MFP ipaddress/se.
5. Click Report a Fax Problem (A). The fax check list displays.
19
Adjust the “Receive Threshold” setting in the
SE menu. press **411 to enter the SE menu,
enter Modem settings, and select “Receive
Threshold”.
Test by adjusting the received signal level by
decreasing/increasing the”Receive Threshold”
setting in steps of 2 db. For example, if default
value is -43 db, changing it to -45 db will
decrease the received signal level by 2 db, and
changing it to -41 db will increase the received
signal level by 2 db. Recommended
adjustment range is between -33 db and -48
db (in 2db steps).
Did this fix the problem?
Problem resolved. Go to step 20.
20
Press **411 to enter the SE Menu. Select
“Print Logs”.
Print the T.30 transmission/ job log. Check the
error code being reported. See “” on
page 2-27. Perform the suggested resolution
for the error.
Did this fix the problem?
Problem resolved. Contact your next level
support. See “Escalating a
fax issue to next level
support” on page 2-70.
Step Questions / actions Yes No
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