Diagnostic information 2-69
7525-63x
8
Set “Enable Fax Receive” to On.
Did this fix the problem?
Problem resolved. Go to step 9.
9
Is Distinctive Ring enabled? Go to step 11. Go to step 10.
10
Turn on Distinctive ring.
Did this fix the problem?
Problem resolved. Go to step 11.
11
Is the phone line analog? Go to step 13. Go to step 12.
12
Is the VOIP server configured to support
fax?
Go to step13. Stop here. This is an issue
with the VOIP provider.
13
Does the MFP have reception issues with
only a certain remote device?
Go to step 14. Go to step 15.
14
Verify communications with a different remote
device.
Can the other device receive faxes?
The issue is with the other
device.
Go to step 15.
15
Go to the Administrative menu. Enter the Fax
settings - Analog Fax Settings submenu. Verify
the Block No Name Fax user setting.
Is it enabled?
Go to step 16. Go to step 17.
16
Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved. Go to step 17.
17
Go to the Administrator menu. Enter the Fax
settings - Analog Fax Settings submenu.
Verify the remote device number is not in the
Banned Fax List user setting.
Is the remote device number in the banned
fax list?
Go to step 18. Go to step 19.
18
Remove the remote number from the banned
fax list.
Did this fix the problem?
Problem resolved. Go to step 19.
Step Questions / actions Yes No
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