Diagnostic information 2-17
7525-63x
152.xx Service
CMY Cartridge Motor
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.01 Service
CMY Cartridge Motor
Failed to achieve lock for motor within
allotted time.
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.02 Service
CMY Cartridge Motor
Timeout waiting for SAP BLDC motor
to reach valid FG speed.
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.03 Service
CMY Cartridge Motor
Timeout waiting for
MP_NUM_INITIAL_SAP_HALLS.
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.04 Service
CMY Cartridge Motor
Timeout waiting for SAP BLDC motor
FG.
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.05 Service
CMY Cartridge Motor
Lost lock for motor. Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.06 Service
CMY Cartridge Motor
Excessive SAP BLDC PWM. Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
152.07 Service
CMY Cartridge Motor
Motor stalled in time-based
commutation.
Go to “Main drive gear assembly (EP
drive) service check” on page 2-40.
8xx.xx service errors
840.01 Scanner
disabled
The scanner is disabled and can’t be
used.
Enter the configuration menu, and re-
enable the scanner module. Go to “840.xx
error service check” on page 2-59.
840.02 Scanner auto
disabled
The scanner is disabled and can’t be
used.
This message is posted when the MFP
PORs. Enter the configuration menu, and
re-enable the scanner module. Go to
“840.xx error service check” on
page 2-59.
841 Image pipeline Image pipeline ASIC. Go to “CCD service
check” on page 2-60. Also,Go to
“Flatbed home position service check”
on page 2-61.
842 Scanner failure Communication failure. Go to “CCD
service check” on page 2-60.
843 Scanner failure Carriage mechanical failure. Go to
“Flatbed motor service check” on
page 2-61.
843.01 Scanner failure ADF mechanical failure. Go to “ADF
paper jam service check” on page 2-63.
844.xx Scanner failure Lamp failure. Go to “CCD service check”
on page 2-60.
844 Front scan module output level error Go to “CCD service check” on
page 2-60.
844.01 Rear scan module output level error
844.02 Front scan module lamp level too low Front Mono channel, Front Color channels,
Front Red channel, Front Green channel,
and/or Front Blue channel is detected to
have low lamp level. Go to “CCD service
check” on page 2-60.
Service error messages
Error code Description Action