Diagnostic information 2-29
7525-63x
6
Print the following:
•Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these
pages were printing?
Go to step 31. Go to step 7.
7
Re-attach the communications cable. Restart
the printer to operating mode. Send the
printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down
this information about the file being sent to the
printer:
• Application used
• Operating system
•Driver type
• File type (PCL, PostScript, XPS, etc.)
Go to step 8. Go to step 10.
8
Restart the printer to operating mode. Send a
different print job to the device.
Does the 900.xx error reoccur?
Go to step 9. Go to step 10.
9
Upgrade the firmware. Contact your next level
of support for the correct firmware level to
use.
Restart the printer to operating mode. Send
the printer a print job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 10.
10
Is the device a Multi-function printer? Go to step 11. Go to step 13.
11
Run a copy job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 12.
12
Run a scan to PC job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 13.
13
Is there optional memory installed? Go to step 14. Go to step16.
14
Reinstall the memory, and send a print job to
the device.
Does the 900.xx error reoccur?
Go to step 15. Go to step 16.
15
Install a Lexmark recommended memory
option. Send a print job to the device.
Does the 900.xx error reoccur?
Go to step 31. Problem resolved.
16
Is there a modem installed on the device? Go to step 17. Go to step 21.
Step Action and questions Yes No
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