Chapter 13 Troubleshooting
About RAS Tickets
Scalar i500 User’s Guide 488
the problem is not severe, the library continues to provide full
functionality to all unaffected partitions.
RAS tickets have three priority levels:
• Low— Informational message. Indicates that an abnormal condition
exists within the library that warrants investigation and correction
but the nature of the condition may have little or no effect on
operations.
• High — Warning message. Indicates that a condition exists within the
library that impacts system performance, redundancy, or a specific
host application. Typical library operations can continue without
immediate corrective action, although an application may have failed
and may need to be restarted. A user should investigate the condition
and correct the problem soon.
• Urgent — Critical issue. Indicates that a failure has occurred or a
serious condition exists within the library that requires immediate
corrective action. In most cases, a hardware component is no longer
functioning at an acceptable level or has failed. Typical library
operations required for backup or restore operations are either not
possible or are highly unreliable.
When possible, the RAS ticket provides instructions for resolving
problems. You can view RAS tickets on both the operator panel and the
Web client. Access the library’s online Help system if you have questions
about the instructions provided. To access the online Help system, click
the
Help icon at the top right of the Web client or operator panel user
interface.
You can frequently resolve a simple problem yourself, but if the problem
is complex or involves a field replaceable unit (FRU), you will be directed
to contact service. Only qualified service technicians can service FRUs.
Viewing RAS Tickets 13
Selecting All RAS Tickets from the Tools menu on both the operator panel
and the Web client opens the
All RAS Tickets screen, which lists RAS
tickets in order of last occurrence of each event, beginning with the most
recent.
Caution: Do not work with RAS tickets while the library is
performing an inventory. Doing so may result in inventory
discrepancies, such as missing tape cartridges.
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