Chapter 13 Troubleshooting
Drive Diagnostics
Scalar i500 User’s Guide 520
Admin level privileges and below will be unable to log in to the
library and will get an error message stating that Diagnostics is in
progress.
• Entering Diagnostics takes all your library partitions offline. Be sure
any crucial operations have stopped before you enter Diagnostics.
When you exit Diagnostics, your partitions return to the
online/offline status they were in previously.
Diagnostics cannot be performed from the operator panel (the only
exception is the Drive Reset operation; see Drive Reset
on page 520). The
path to open the appropriate screen is as follows:
• From the Web client, select
Tools > Diagnostics.
Drive Diagnostics
Drive diagnostics are separated into the following categories:
• Drive Tests
— Tests any tape drive and does not require you to use a
scratch tape.
• Media Tests
— Tests only IBM tape drives and requires you to insert
a scratch tape in the top I/E station slot to perform the test.
• Ethernet Expansion Blade Control
— Allows you to power cycle an
Ethernet Expansion blade and remove an Ethernet Expansion blade
from the library’s configuration.
Drive Tests 13
The Drive Tests currently include only one test, the Drive Reset
operation.
Drive Reset
13
The Drive Reset operation power cycles the tape drive while the tape
drive remains in the drive sled in the library. You may want to perform a
reset if a tape drive does not come ready or it is not behaving properly
(for example, if a tape is stuck in the drive and will not unload).
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