Chapter 13 Troubleshooting
Saving and E-mailing the Library Configuration Record
Scalar i500 User’s Guide 492
On the Web client, ensure that the library e-mail account is appropriately
configured before you attempt to e-mail the snapshot from the library. If
the library e-mail account address is not configured, an error appears. For
information on setting up the e-mail account, see Configuring the Library
E-mail Account on page 92.
You can configure the library to automatically attach a library snapshot
to certain RAS ticket e-mail notifications (see Configuring the Library E-
mail Account on page 92). If the library is in the process of capturing an
automatic snapshot, you will not be able to manually capture a snapshot
via the Web client until the automatic snapshot is complete. If this
happens, an error message will display. Wait about 10 minutes and try
again.
The paths to open the appropriate screens are as follows:
• From the Web client, select
Tools > Capture Snapshot.
• From the operator panel, select Tools > Capture Snapshot.
Saving and E-mailing the Library Configuration Record
The library configuration record is a text file that contains details about
the library’s configuration. The configuration record can be saved or
e-mailed to a specified e-mail address.Information in the library. The
configuration record includes:
• Product information—vendor, model, product ID, product version
(library firmware version), and serial number.
• Capacity on Demand (COD) license information—licensed slots and
expiration date.
• Module information—vendor, module type, module serial number,
and module location coordinates.
• Tape drive information:
• SCSI tape drives—partition name, number of tape drives in
partition, drive location, SCSI element address, online status,
active status, ready state, vendor, model, serial number, tape
drive firmware version, drive type, logical serial number,
interface type, SCSI ID, and LUN.
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