DMG 3200/3100/3000 – User Manual
Page 305 (306)
Appendix D – Support and Contact Information
Returning Products for Service or Calibration
The DMG 3200/3100/3000 is not a field serviceable piece of equipment and needs to be
serviced and repaired by Sencore. In order to expedite this process please carefully read the
instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be
obtained. In order to obtain a RMA number, use the following steps:
1. Contact the SENCORE service department by calling 1-800-SENCORE.
2. Let the customer service representative know the following things
a. Product name and model number
b. Reason for product return
c. Contact information
d. Serial number of the unit
3. Get the RMA number and shipping information from the customer service representative.
Or
Visit www.sencore.com
and fill out the RMA request form. An RMA number will then be
emailed and the product can be shipped in.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped back to
Sencore. It’s best to use the original box and packaging for the product but if this not
available, check with the customer service representative for the proper packaging
instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the
customer service representative.
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