TAC Smart - Telephony Advanced Control
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Step by step
Monitor - A tool that provides continuous tracking of
services for real time management of agents, queued
calls, group statistics including the number of calls an-
swered, calls abandoned.
Analyst - gives the supervisor complete flexibility to
analyse statistics of answering by group or agent for
specific periods of time. Reports can be configured to
show detailed information on the number of calls re-
ceived, calls answered, calls abandoned, calls trans-
ferred, calls answered within or outside a profile set,
ACD calls duration, total talk time, total queue time, and
other data.
TAC Smart - Telephony Advanced
Control
The TAC SMART (Telephony Advanced Control) is de-
signed to fit the needs of the telephony market by sim-
plifying operations and improving the quality of services
provided. Complete control of your telephone by using
a Windows interface (make calls, answer and transfer
calls, call forwarding, and so on).
Analog extension: With TAC Smart analog extension
users have access to various facilities that up to now
were only available to system telephone users, Caller ID
being one of them.
Fast access: Each user can create a list of most fre-
quently used extensions and make calls simply by se-
lecting one. The user can also use this list to check the
extension status: busy or free.
Caller List: Whether the user’s machine is on or off, the
last 100 calls are stored in the server: calls answered,
lost or made. All extension activity is recorded.
Customers come first: TAC Smart provides two speed
dialing phonebooks: a system speed dialing available to
all TAC users, and an Individual speed dialing that dis-
plays all customer information before a call is answered.
Call pickup: All incoming calls to a user’s pickup group
are shown on the screen, including source, destination,
and hold time. You can answer calls and easily forward
them to another extension within the company.
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