Programming an extension
59
Step by step
Time for message waiting connection to a
UCD queue
This allows you to specify a timeout for routing calls to
a waiting queue in the event that agents are busy or un-
available.
Different timeouts can be set for each UCD group. The
default setting is for playing a message immediately or
as soon as a call is placed in a queue.
Required: Programming mode must be activated (*95
31994).
dfj w Enter the programming code.
p w Enter the UCD subscriber group number (790 to 799).
dd . mm w Enter a timeout for enabling message playing (00 to 99
in 5-second cycles) where 00 = 0 seconds (default)... 06
= 30 seconds, etc.
p w Enter the next UCD subscriber group number.
or
r w Press this key.
Initial status for programming mode.
UCD overflow call destination
This setting specifies a call destination for each UCD
group when:
• All agents are logged out
• A UCD queue reaches the maximum number of
calls waiting
• The queue’s overflow timeout expires.
In the default configuration the destinations for UCD
groups overflow are not specified.
Required: Programming mode must be activated (*95
31994).
dfk w Enter the programming code.
p w Enter the UCD subscriber group number (790 to 799).
p w Enter the overflow call destination. This can be a differ-
ent UCD subscriber group or an extension.
p w Enter the next UCD subscriber group number.
or
To Next Page
Loading...
