02087462 Rev. V
6 Troubleshooting
This section contains procedural information for system issues:
• troubleshooting system problems
• removing obstructions
• understanding and resolving D codes
• understanding and resolving system messages
Troubleshooting Failed or Missed QC Analysis
Use this section to help determine causes and corrective actions for failed QC
analysis and for QC analysis not performed as scheduled. Perform the steps in the
solution, in the order listed, until the problem is resolved.
Troubleshooting the Yellow Parameter Error
Error
Probable
Cause Corrective Action
The parameter
is yellow with
a line through
it and QC is
displayed in
the lower left
corner.
The parameter
has failed QC
because the
sensor has
drifted since
the last
automatic
calibration.
• Repeat QC Analysis.
• If the parameter fails analysis again (check the
Results screen), perform a successful 2-point
calibration.
• Repeat QC analysis.
• If the parameter fails analysis again, view the
events log for D codes and messages.
Errors
occurred
during storage
or handling of
the control
material.
• Follow the storage and handling requirements
provided with the control material.
For AutomaticQC cartridges, ensure that the
cartridge was stored at a temperature between
2
° to 8°C. For recommendations to resolve
failed QC performed from an ampule, refer to
Troubleshooting the Ampule QC‚ page 6-3.
• If the parameter fails analysis again,
troubleshoot the affected sensor.
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