Rapidlab 1200 Operator’s Guide: Troubleshooting 6-11
02087462 Rev. V
Troubleshooting Internal Printer Problems
Troubleshooting Touchscreen Problems
Problem Probable Cause Corrective Action
The internal printer
does not print at all.
The internal printer
is out of paper, the
paper is reversed or
jammed in the
printer, or the
printer is not turned
on.
• If the printer is out of paper, install a
new roll of paper.
Refer to Replacing the Printer Paper‚
page 5-42.
• Ensure that the thermal paper is not
reversed and that it is feeding
correctly.
• Refer to Replacing the Printer Paper‚
page 5-42.
• Check to see of the paper is jammed
and clear the jam if necessary.
If you are unable to clear the paper
jam, call for technical assistance.
• Ensure that the printer is turned on.
The internal printer
is not printing
correctly.
Replace the printer paper. Refer to
Replacing the Printer Paper‚ page 5-42.
Problem Corrective Action
The screen is blank.
• Ensure that the screen is adjusted to the correct
viewing angle.
Grasp and squeeze the latch on top of the
screen and tilt the screen to the correct viewing
angle.
• Ensure that the power is on.
• Ensure that the power cord is connected to the
system and to the electrical outlet.
• Ensure that the fuses are not blown.
Refer to Replacing the System Fuses‚
page 5-47.
The touchscreen responds
inconsistently. For example, you
must touch to the right or the left
of an item to select it.
The touchscreen requires calibration. Refer to
Calibrating the Touchscreen‚ page 6-35.
The touchscreen does not
respond or it responds erratically
after calibrating the screen.
The touchscreen was incorrectly calibrated. Call for
technical assistance.
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