098-00564-000 Revision A3 – July, 2013 TimeProvider 2300/2700 User’s Guide 255
Chapter 5 Maintenance and Troubleshooting
Troubleshooting
No PTP flow between TP
2300/2700 Grandmaster
and client
(
If LED for port is ON
and ping to client is
successful)
Client configuration for
master table is incorrect
Check master table setting of client.
PTP state set to Disable
Change PTP state to Enable with
set ptp
master config eth2
command for the
ETH2 port.
PTP Max Clients for TP
2300/2700 exceeded
If number of clients exceeds max for TP
2300/2700, extra clients are ignored.
Purchase license for additional clients.
PTP domain setting for
GM does not match
client’s domain
Verify domain setting for GM matches the
domain setting for the client. Check GM
domain setting with
show ptp master
config eth2
command for the port.
PTP max allowable rate
settings for sync and
delay less than values of
client
Check sync-limit and delay-limit settings
of GM with
show ptp master config
eth2
command for the profile used on
ETH2 port. If max allowable rates of GM
are less than those of client, use the
set
ptp
master config eth2 command for
the profile on the ETH2 port to increase
sync-limit and delay-limit rates to meet or
exceed rate values for clients. Or
decrease rate settings for client to a value
less than or equal to settings of GM.
Profile and profile
settings do not match
client
Verify settings for master match the client.
Table 5-2. Troubleshooting Symptoms
Symptom Probable Cause
Troubleshooting Procedure /
Corrective Action
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