270 TimeProvider 2300/2700 User’s Guide 098-00564-000 Revision A3 – July, 2013
Chapter 5 Maintenance and Troubleshooting
Returning the TimeProvider 2300/2700
Returning the TimeProvider 2300/2700
You should return the equipment to Symmetricom only after you have exhausted the
troubleshooting procedures described earlier in this chapter, or if Symmetricom
Global Services has advised you to return the unit.
Repacking the Unit
Return all units in the original packaging. If the original packaging is not available,
contact Symmetricom Global Services. Use standard packing procedures for
products being returned for repair to protect the equipment during shipment.
Connectors should be protected with connector covers or the equipment should be
wrapped in plastic before packaging. Ensure that the display and connectivity
panels are protected when packaged.
Equipment Return Procedure
To return equipment to Symmetricom for repair:
1. Call Symmetricom Global Services (SGS) at 888-367-7966 (toll-free in USA
only), 408-428-7907, or +49 700 3288 6435 in Europe, Middle East, or Africa to
obtain a return material authorization number (RMA) before returning the product
for service.
You can request an RMA on the internet at
www.symmetricom.com/Support/req_repair.htm.
Retain the assigned RMA number for future reference.
2. Provide a description of the problem, product item number, serial number, and
warranty expiration date.
3. Provide the return shipping information (customer field contact, address,
telephone number, and so forth.)
4. Ship the product to Symmetricom, transportation prepaid and insured, with the
Return Material Authorization (RMA) number and item numbers or part numbers
clearly marked on the outside of the container to the address given with the RMA.
Repaired equipment is returned to you with shipping costs prepaid by
Symmetricom.
Note: Please retain the original packaging for re-shipping the
product. If the original packaging is not available, contact
Symmetricom Global Services (SGS) for assistance.
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