92 VS1 Editor Configuration Application
Zero agents are logged in
If calls are in the queue and agents are not logged in, the following voice file is played: “Calls are
in queue and zero agents are logged in. Please add agents.”
By default, this warning sounds only for ACD #1. In addition, a Page Zone needs to be defined for
the warning to sound over. See page 140 for information on Page Zones.
This voice file is played as a result of the following default Command Script. This Command Script
consists of the following system command: call pager 13 (plays voice file 13, which is in the above
quotes). To add a Page Zone to the system command, select the ACD1W3.CMD Command Script
in the Command Scripts pane and enter the Page Zone number after call pager 13. For example, to
have the warning announce over Page Zone 4, the system command in ACD1W3.CMD would read
call pager 13 4. See “Command Scripts” on page 116 for more information
If the warning is to be implemented in another ACD, then a new Command Script needs to be
created recognizing the ACD. For example, if ACD #5 is to announce the warning, then a Command
Script titled ACD5W3.CMD needs to be created with the following system command call pager 13
4 (if 4 is the Page Zone to be used).
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