Telecor VS1 - System Action - Say Current Date and Time; System Action - Run System Command Script

VS1 Installation, Configuration & Operating Guide 111
System Action – Say Current Date and Time
Clicking Say Current Date & Time in the New System dialog box brings up the Say Current
Date and Time dialog box.
Say Current Date
and Time dialog box
1. Choose a Completion Option.
• Caller Must Hear Entire Date and Time: This option is used when the Date and Time are
being played and the caller is not allowed to interrupt the it with DTMF tones. If the caller
does enter a tone, it is ignored by the system and the Date and Time continue playing until
complete.
• Allow Touch Tone to Cancel: Allow Touch Tone to Cancel is the most common option
selected. With this option, the caller may interrupt the playing of the Date and Time with a
DTMF tone. The Auto Attendant then skips the Date and Time and moves onto the next
System Action or the Goto Procedure.
Note If you are playing a series of consecutive voice files (Message, Phrase, Date & Time)
within System Action, do not choose this option for any of the voice files except the last
one in the series. If you set up all the files in the series to use this option, the Auto
Attendant recognizes the DTMF tone(s) only for the purpose of skipping to the next voice
file in the series, not for the purpose of taking action on the caller’s response.
• Chain another Message, Phrase or Date & Time: This option is used, typically, for only
one purpose—stacking a series of voice files (Message, Phrase, Date & Time) within one
System Action. The Auto Attendant begins to play the file and immediately moves on to the
next file. An example of proper usage: Four voice files are stacked for consecutive play.
2. Click OK to return to the Specify System Actions for Caller Responses dialog box.
3. A Goto Procedure value is required, even though it may not be used. Click Goto Procedure.
The Procedure to Goto dialog box appears. Double-click a procedure to select it (the Main
Procedure is the most commonly used choice).
System Action - Run System Command Script
Clicking Run System Command File in the New System dialog box brings up the Run a System
File dialog box.
Run a System File
dialog box