VS1 Installation, Configuration & Operating Guide 19
ACD Status Board
The ACD Status Board provides a display of selected ACD groups and their status. The ACD Status
Board can be hung on a wall or placed on a solid surface at eye-level for easy viewing. The ACD
Status Board allows supervisors to monitor the progress of calls through the ACD and make
necessary changes quickly to ACDs requiring additional agents. The ACD Status Board can be
customized to display a single ACD group, scroll through all active ACD groups, or display no
ACD groups.
Installation and setup of the ACD Status Board is quick and straightforward. No additional hardware
or software needs to be installed on the Telecor Voice Server (TVS) or the Port Expansion Unit
(PEU). The ACD Status Board is connected to the VS1 business telephone system through the ACD
Status Phone. The ACD Status Phone is functionally identical to the Display Phone Model 200
(DP200), except that the display is customized to monitor ACD status. The ACD Status Board
serves as an external monitoring display of the ACD Status Phone.
The ACD Status Board Option Kit includes the ACD Status Phone and an ACD Status Board
connection cable. The ACD Status Board itself must be purchased from Spectrum, the Board’s
manufacturer, or from a Spectrum dealer.
ACD Status Board
and ACD Status
Phone
ACD Status Board Manufacturer
Product Number: DAS-1512R1
Spectrum
10048 Easthaven Blvd.
Houston, TX 77075
800.392.5050
Please contact Spectrum or a Spectrum authorized dealer, to purchase the Board. This product is not
available from Telecor Inc.
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