234 Reference
Interpreting ACD SMDR Data
The ACD SMDR data is recorded in 13 comma-delimited fields. If Software Protection is enabled, a
14
th
row is recorded. Each field records a specific aspect of a call, and is limited to type of data and
width of data recorded.
Field Description Type Maximum Width
1 ACD number Numeric 6
2 Date of Call Date 10
3 Time of Call 24-Hour Format 8
4 Agent Port Number Numeric 6
5 Agent Account Code Numeric 6
6 Agent Priority Numeric 6
7 Caller Port Number Numeric 6
8 Call Sequence Number Numeric 10
9 Caller ID Number Character 15
10 Action Code Numeric 2
11 Related Call Sequence Numeric 10
12 Called Number Character 18
13 Message Sent Character 40
14 Software Protection (if enabled) Numeric 10
Note Telecor Voice Server Software records 10 characters (mm/dd/yyyy) in Date of Call (Field
2) in the ACD SMDR data. If your call accounting software requires only eight (8)
characters (mm/dd/yy) you can edit the pbx line of the startpbx.bat file to read pbx
-27.
ACD # Date of Call Time of
Call
Age
nt
Port
Agent
Account
Code
Agent
Priority
Caller
Port
Call
Sequence
Caller
ID #
Action
Code
Related
Call Sequence
Called
#
Message Sent Software
Protection
1 05/21/2003 14:14:58 0 0 0 3000 166695 8 0 421 Call from AA1
1 05/21/2003 14:14:58 0 0 0 3000 166695 26 0 421 Call from AA1
1 05/21/2003 14:14:58 0 0 0 1 166693 107 24 1666695 401 Call from AA1
1 05/21/2003 14:15:13 1 3 0 2 14 25 0
1 05/21/2003 14:15:20 12 1001 1 6 166693 107 22 0 401 Call from AA1
1 05/21/2003 14:15:22 12 1001 1 13 166693 107 23 0 401 Call from AA1
1
05/21/2003 14:15:22 12 1001 1 13 166693 107 11 0 401 Call from AA1
1
05/21/2003 14:16:48 12 1001 1 13 166693 107 4 0 401 Call from AA1
1
05/21/2003 14:16:56 0 0 0 13 166706 101 8 0 421 IN:Walter O'Rile
1
05/21/2003 14:16:59 1 3 0 7 2 3 25 0
1
05/21/2003 14:17:14 0 0 0 7 166706 101 7 0 421 IN:Walter O'Rile
1
05/21/2003 14:17:14 300 0 0 7 166706 101 18 0 421 $AA1.BIN
1
05/21/2003 14:17:15 0 3 0 7 2 0 25 0
1
05/21/2003 14:17:25 0 0 0 3000 166709 8 0 421 Call from AA1
1
05/21/2003 14:17:25 0 0 0 3000 166709 26 0 421 Call from AA1
Note Field headers are not included in SMDR data, and must be added manually, as shown in
the table above.
The Call Sequence Number (Field 8) is a number assigned to each call. In the ACD SMDR, the Call
Sequence Number can be repeated in multiple rows, representing different aspects of a single call.
When tracking a call in a report, note all occurrences of the Call Sequence Number.
CD SMDR data
imported into a
spreadsheet
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