Telecor VS1 - Call Transfer

212 Reference
Call Transfer
Inbound CO Call
Auto Attendant Live Answ er
Answ ering Party
initiates transf er
Start rollover timer
Ring target
extension
Has target
extension
answ ered?
Has answ ering
party hung up?
Caller connected
to target
extension
Answ ering party
connected to
target extension
Rollover timer
expired?
Call r ings at
rollover port
Has answ ering
party hung up?
Answering
party hangs
up first?
Transf er
complete
Caller on hold
at answ ering
extension
Answ ering party
connected to rollover
port of target extension
Caller connected
to rollover port
of target extension
Answ ering party
dials FLASH
FLA SH
Answ ering party
reconnected
to caller
Caller dials
extension number
Start rollover timer
Ring target
extension
Has target
extension
answ ered?
Rollover timer
expired?
Caller connected
to target
extension
Call answ ered
by AA or
live answ er
Transfer
complete
Transfer
complete
Transfer
complete
End
En d
Caller connected
to rollover port
of target extension
no
no
no
no
no
no
no
no
yes
yes
yes
yesyes
yes
yes
yes