VS1 Installation, Configuration & Operating Guide 93
AUTO ATTENDANTS (AA)
Auto Attendants are prerecorded voice files that can take the place of human receptionists. Auto
Attendants answer and then process incoming calls according to caller DTMF inputs. They provide
callers with information in the form of recorded messages and enable callers to route themselves to
specific groups or individuals in the VS1 phone system, or to initiate other actions. The Auto
Attendant tells the caller what keys on their telephone to press, and then responds to caller input.
The usual response is routing a caller to an individual extension, Work Group or voice file location
on the VS1 system.
VS1 Auto Attendants enable callers to:
• Access an individual at a specific extension
• Access a group or department at a number of extensions (Work Groups)
• Access an individual or group’s Voice Mail
• Access an operator
• Access recorded messages with information about the company, products, company location,
additional routing information, and so on
• Access the main Auto Attendant greeting, and then choose new routing through the system
• Access an extension, Guest Mail Box, or an extension’s Voice Mail using the Dial-by-Name
feature
• Record a message
• Hear a phrase
• Hear current date and time
• Run a Command Script
Auto Attendants can be configured to operate for Day (normal hours of operation), Night, Weekend,
Holidays, or any other configuration.
The VS1 system has 20 built-in Auto Attendants, three of which are preconfigured and working
Auto Attendants. The 17 remaining built-in Auto Attendants can be configured to meet customer
requirements. There are also 10 sample Auto Attendants that are provided as examples for learning
and practicing purposes. You can configure these samples, but they cannot be used to answer calls.
In addition, the first four of these samples are configured as follow:
AA Sample 1 – Sample Auto Attendant for Sales Demos
AA Sample 2 – Sample Auto Attendant for performing Centrex Transfers
AA Sample 3 – Sample Auto Attendant for answering DID lines & transferring the calls to the
correct stations automatically
AA Sample 4 – Sample Auto Attendant for Four Digit Extensions
The Four Basic Functions of Auto Attendants
Auto Attendants are designed to anticipate caller actions and respond with an appropriate action.
The Auto Attendant performs four basic functions that you customize for each customer. If you
keep in mind that you must configure each of these four elements for every Auto Attendant you
create, then creating Auto Attendants becomes an easier task. The basic functions include:
Caller Greeting -The Auto Attendant is typically configured to greet callers with a recorded
message and provide the caller with information and instructions on how to respond in order to
reach an extension, leave a Voice Mail message, or receive additional information.
For Extension
Numbers only
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