262 Reference
Keypad—A feature of Attendant and Connect enabling you to use the mouse to click the numbers
on the keypad. When the Keypad is active, you can use the computer keyboard to type 0–9, *, # and
F for flash.
L
LCR—An abbreviation for Least Cost Routing. See Least Cost Routing.
Least Cost Routing (LCR)—A phone system feature that automatically chooses the “least cost”
long distance method to dial a long distance call. Least Cost Routing is typically set up as a table in
phone system configurations.
Line Pool—A specific group of lines designated to make external calls.
Line Queuing—A feature that places a call in a queue to wait for the next available line. This is
different than ACD Queue, which waits for the next available agent.
Loop Tapes—One to 12 Loop Tape messages can be created for use on the Telecor VS1 phone
system. Their use is limited by the number of voice channels available on the system (one Loop
Tape per voice channel). Each Loop Tape created permanently uses the resources of one voice
channel. Whether the Loop Tape is in use or not, it plays continuously during system operation.
M
Music-on-hold—Also referred to as Promotions-on-hold; music or recorded promotions heard by
callers when they are placed on hold. Most phone systems require the connection of peripheral
equipment to accommodate on-hold music or recordings. The Telecor VS1 phone system comes
configured with a generic music-on-hold file.
Mute—A feature that disconnects the handset microphone or speakerphone microphone during a
connected call.
N
NANP—An abbreviation for North American Numbering Plan. See North American Numbering
Plan.
Night Mode—The way that calls are processed after normal business hours. Typically, night mode
allows for a different greeting or for calls to ring to an Auto Attendant.
North American Numbering Plan (NANP)—The method of identifying telephone lines and
area codes in the public network of North America.
O
Off-Premises Extension (OPX)—A phone that is a part of the phone system located in a
different building or location away from the main premises (such as a security booth at an entrance
to the parking lot, or a warehouse located next to the main building). The OPX is connected to the
system with a special OPX phone line. The extension acts just like an extension on the system.
OPX—An abbreviation for Off-Premises Extension. See Off-Premises Extension.
P
Paging (Overhead Paging)—The Telecor VS1 phone system enables users to dial a paging zone
from any station option, and make an announcement through the handset/headset microphone.
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