Telecor VS1 - Page 275

VS1 Installation, Configuration & Operating Guide 269
Index
10Base-T Network Interface Card
configuring using VS Editor program, 40
installing, 40
overview, 13
Access Codes, 202
account code, 234
definition, 256
ACD Status Board
definition, 256
overview, 19
Activation Keys, 84
definition, 256
Installing, 85
Receiving, 84
Adapter Setup, 86
T1 Card, 86
ANI
definition, 256
ANI Routing, 256
Attendant
basic operation, 174
Calls window, 172
Extensions window, 172
overview, 172
product features, 173
software specifications, 173
Transfer window, 172
Attendant Messaging
definition, 256
Auto Attendant
definition, 256
Auto Attendants
Assigning a System Action, 105
Dial a Number, 107
Play Message, 107
Record Message, 109
Run System Command Script, 111
Say Current Date and Time, 111
Say Phrase, 110
Transfer to an Extension, 105
Transfer to an Outside Line, 106
Caller Greeting, 97
Play Message, 97
Run System Command File, 100
Say Current Date & Time, 100
Say Phrase, 99
Caller Response, 102
Caller Response Timeout, 104
Multi-digit Number, 103
Number Range, 104
Touch Tone, 103
Caller Response Handler, 102
Creating, 96
Default System Action, 112
Example, 94
Four Basic Functions, 93
Caller Greeting, 93
Caller Response, 94
Caller System Actions, 94
Get Caller Response, 94
Get Caller Response, 101
Importing an Auto Attendant Procedure, 112
overview, 93
Preconfigured Auto Attendants, 94
Default, 94
Voice Mail Interrupt, 95
Voice Message Recorder, 94
Reviewing the Default Auto Attendant, 95
Sending the Caller to Another Procedure, 104
Viewing an Auto Attendant Script, 113
Auto Hold, 256
Auto Paging
definition, 256
Auto Wrap-up
definition, 256
Automatic Call Distribution, 87
Account Codes, 88
Activation Key, 87
Call Distrubtion, 87
Configuring an ACD, 90
Over _____calls per _____agents, 91
Queued call age is _____seconds, 91
Zero agents are logged in, 92
Creating, 88
FIFO (First In First Out) Mode, 88
primary loop tape, 87, 90
Priority Ordered Mode, 88
Round Robin Mode, 88
secondary loop tape, 87, 90
warnings, 87
Automatic Call Distribution (ACD)
Attendant, 172
CO disconnect signals, 240
Connect, 176
definition, 256
Automatic Call Distribution(ACD)
definition, 256
Automatic Number Identification
definition, 256
Away From Desk
definition, 257
background music