Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series IP Phones
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You can set a line key as a Park key or a Retrieve key, specify an extension you want to park a call to for Park
key and specify a parked extension you want to retrieve a parked call from for Retrieve key. For more
information, refer to Line Keys.
Example: Setting Call Park and Retrieve in Transfer Mode
The following example shows configuration for Transfer call park mode.
Example
features.call_park.park_mode = 2
features.call_park.enable = 1
features.call_park.park_code = *01
features.call_park.park_retrieve_code = *11
After provisioning, the call park mode is set to Transfer. A Park soft key will display on the phone during
an active call and a Retrieve soft key will display on the Dialing screen. You can press the Park soft key to
park a call to the shared parking lot “*01”, or press the Retrieve soft key to retrieve the parked call from
the shared parking lot “*01” using the retrieve code “*11”.
You can set a line key as a Park key or a Retrieve key, specify a shared parking lot you want to park a call to
for Park key and specify a retrieve lot you want to retrieve a parked call from for Retrieve key. For more
information, refer to Line Keys.
Automatic Call Distribution (ACD)
ACD enables the use of IP phones in a call-center role by automatically distributing incoming calls to
available users or agents. You can enable users to use their phone in a call center agent/a supervisor role
on a supported call server.
The users can sign in and sign out of the ACD state as call center agent using soft keys. The server
distributes calls to the agent when the agent state is available, and stops distributing calls when the agent
changes state to unavailable. The IP phone remains in the unavailable status until the agent manually
changes the IP phone status. You can configure how long the IP phone remains unavailable state and
changes to available automatically on a supported call server.
Topics
ACD Key Configuration
ACD Configuration
Example: Setting ACD
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