Troubleshooting
534
Broadsoft ACD
account.X.acd.initial_state
[1]
It configures the initial agent state.
1-Available
2-Unavailable
account.X.reason_code.Y
[1][2]
It configures the unavailable/away code which must match one of the codes
configured on BroadWorks/Star2Star platform.
Integer from 1 to 2147483647
account.X.reason_code_name.Y
[1][2]
It configures the unavailable/away reason which must match one of the reasons
configured on BroadWorks/Star2Star platform.
String within 99 characters
account.X.bw_disp_code.Y
[1][2]
It configures the disposition code which must match one of the codes configured on
BroadWorks.
Integer from 1 to 2147483647
account.X.bw_disp_code_name.Y
[1][2]
It configures the disposition code name which must match one of the names
configured on BroadWorks.
String within 99 characters
account.X.supervisor_info_code.Y
[1][2]
It configures the supervisor number.