Troubleshooting
550
Start2Start ACD Parameters
For more information on ACD, refer to
Using_Star2Star_ACD_on_Yealink_IP_Phones
.
account.X.acd.call_information
[1]
It configures the string the phone dials out when the ACD agent logs into/logs out of
the ACD system (you press the In/Out (LogIn/Out) soft key on the phone).
The value format: Call Center Number<time interval>User ID<time interval>Password.
Time interval ranges from 1 to 20 (in seconds).
For example :
account.1.acd.call_information = 806<1>1005<2>1234
The IP phone will dial out the call center number 806, wait for 1s, automatically enter
the user ID 1005, wait for 2s, automatically enter the password 1234 when you press
the In/Out (LogIn/Out) soft key on the phone.
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
account.X.acd.refresh_url
[1]
It configures the URL the phone sends when the ACD agent logs into/logs out of the
ACD system, or refreshes the status (you press the In/Out (LogIn/Out) or Refresh soft
key on the phone).
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
account.X.acd.away_url
[1]
It configures the URL the phone sends when the ACD agent changes the status to
away (you press the Away soft key on the phone).
For example :
account.1.acd.away_url=
http://portal-dev.star2star.com:8181/yealink/reason_code_response?reason_code=#R
EASONCODE&agent_extension=ext_843 85&agent_location=
starbox_628&agent_phone=94&customer_id=435s
#REASONCODE will be automatically replaced with the away code you entered when
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