Care & Maintenance
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PN: 905K520652 v2.8
CARE AND MAINTENANCE
Maintaining the simulator requires careful treatment of the electronic and mechanical components.
Each time the simulator is assembled or disassembled, make sure all components are properly
handled and correctly removed from or placed into storage.
Note: Certain hardware components within the simulator and Instructor Workstation are not user
serviceable. Consult CAE Customer Service to address any hardware maintenance concerns.
CAE Assurance Programs
General Information
CAE patient simulator products come with a one-year Assurance support and maintenance plan. All
plans begin at the date of shipment or CAE installation. You may upgrade your first-year plan to an
enhanced plan and receive remedial and planned maintenance. To prevent equipment downtime
and delays after the plan expires, CAE encourages customers to purchase extended Assurance plans
for all subsequent years.
Units Out of Plan
For units no longer under an Assurance plan that require repairs, the Time and Materials service plan
applies. For more information, see Time and Materials section of this Care and Maintenance section.
To place an out-of-plan unit under a support and maintenance plan, CAE reserves the right to have
the patient simulator inspected by a CAE-approved technician at the customer’s expense. If
necessary, the unit would have to be repaired at the customer’s expense prior to issuance of a plan.
The repairs required as the result of the examination will be quoted on a time and material basis.
Plan Period
Assurance plans are not ordinarily offered for periods of less than one year. However, multiple-year
plans may be arranged for up to an additional three years. Discounts are available for purchase of
multiple-year plans.
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