Care & Maintenance
182
CAEAthena
PN: 905K520652 v2.8
Limitations of Plan
Your exclusive remedy for any defective patient simulators is limited to the repair or replacement of
the defective patient simulator.
CAE may elect which remedy or combination of remedies to provide at its sole discretion. CAE shall
have a reasonable time after determining that a defective material exists to repair or replace the
identified defective material. CAE’s replacement material will be manufactured from new and/or
serviceable parts. CAE’s Assurance plan applies to repaired or replaced materials for the balance of
the applicable period of the original support and maintenance plan or ninety days from the date of
shipment of a repaired or replaced material, whichever is longer. CAE warrants its labor for 30 days
or the balance at the applicable period of the original support and maintenance plan, whichever is
greater.
CAE shall not be liable under this Assurance plan for incidental or consequential damages, or in the
event of any unauthorized repairs or modifications have been made or attempted, or when the
product, or any part thereof, has been damaged by accident, misuse or abuse. This plan does not
cover normal wear or tear, staining, discoloration or other cosmetic irregularities that do not impede
or degrade product performance. Any damage or malfunction as a result of the installation of
software or hardware, not authorized by CAE, will be repaired under the Time and Materials service
plan (see Time and Materials section).
CAE’s Assurance plans do not cover products that have been received improperly packaged, altered
or physically damaged. Products will be inspected upon receipt.
Some states in the USA do not allow the exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. The Assurance plan gives you specific legal
rights and you may also have other rights, which vary from state to state.
Return Materials Authorization (RMA)
No product may be returned directly to CAE without first contacting CAE for an RMA number. If it is
determined that the product may be defective, the customer will be given an RMA number and
instructions for returning the product. An unauthorized return (e.g., one for which an RMA number
has not been issued) will be returned at the customer’s expense. Authorized shipments are to be
shipped prepaid to the address on the RMA. The original box and packaging materials should be kept
for storing or shipping your product. To request an RMA, please contact Customer Service.
Training for Life
TM
With CAE’s Training for Life, you now have access to free and unlimited beginner to advanced
simulator training courses for everyone on your staff with the purchase of a CAE Assurance plan. This
benefit extends to everyone in your institution for the life of your simulator. Training for Life offers
you the opportunity to refresh your skills, learn current best practices, and ensure you are getting
maximum training value from your simulator. Training for Life includes access to all courses taught
by our clinical experts and certified technicians.
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