Chapter Heading
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CAEProduct
PN: 905K520652 v2.8
Troubleshooting
CAE Customer Service is available to help with issues, should they arise. However, sometimes you can
speed up the customer service process by performing diagnostics before calling, and eliminating
some problems on your own with the help of the following instructions.
Note: The loss of WiFI connection for approximately 60 seconds may also cause a loss of Voice over
IP connection. To solve this, click Disconnect then click Connect once the WiFI connection has been
reestablished.
Power Problems
The red power light on the handset does not flash when power switch is turned on.
• Check that the batteries are inserted correctly. Install a fresh set of batteries, if needed
The red power light on my base station is not flashing when the simulator is powered on.
• Check that the cables from the simulator are installed in the base station correctly
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