Cisco 9971 - Park Monitoring

Park Monitoring
Park monitoring is supported only when a Cisco Unified IP Phone 8961, 9951, or 9971 parks a call. Park
monitoring then monitors the status of a parked call. The park monitoring call bubble does not clear until the
parked call gets retrieved or is abandoned by the parked call. This parked call can be retrieved by using the
same call bubble on the phone that parked the call.
Set Up Park Monitoring Timers
Cisco Unified Communications Manager Administration provides three cluster-wide service timer parameters
for park monitoring: Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park
Monitoring Forward No Retrieve Timer. Each service parameter includes a default and requires no special
configuration. These timer parameters are for park monitoring only; the Call Park Display Timer and Call
Park Reversion Timer are not used for park monitoring. See the following table for descriptions of these
parameters.
Configure the timers in the Cisco Unified Communications Manager Service Parameters page.
Procedure
Step 1
In Cisco Unified Communications Manager Administration, choose System > Service Parameters.
Step 2
Update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring
Forward No Retrieve Timer fields in the Clusterwide Parameters (Feature-General) pane.
Table 27: Service Parameters for Park Monitoring
DescriptionField
Default is 60 seconds. This parameter determines the number of seconds that Cisco
Unified Communications Manager waits before prompting the user to retrieve a call
that the user parked. This timer starts when the user presses Park on the phone, and a
reminder is issued when the timer expires.
You can override the value that this service parameter specifies on a per-line basis in
the Park Monitoring section of the Directory Number Configuration window (in Cisco
Unified Communications Manager Administration, choose Call Routing > Directory
Number). Specify a value of 0 to immediately utilize the periodic reversion interval
that the Park Monitoring Periodic Reversion Timer service parameter specifies. (See
the description that follows.) For example, if this parameter is set to zero and the Park
Monitoring Periodic Reversion Timer is set to 15, the user is immediately prompted
about the parked call and every 15 seconds thereafter until the Park Monitoring Forward
No Retrieve Timer (see the description that follows) expires.
Park Monitoring
Reversion Timer
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
229
Park Monitoring