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Network Protocols, on page 9
Set Up Cisco IP Manager Assistant
Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers
and assistants handle phone calls more effectively.
IPMA services must be configured in Cisco Unified Communications Manager before users can access them.
For detailed information on configuring IPMA, see the documentation for your particular Cisco Unified
Communications Manager release.
IPMA has three key components:
Manager
A manager is the user whose incoming calls are intercepted by the call routing service.
Assistant
An assistant is the user who handles calls on behalf of a manager.
Assistant Console
The assistant console is a desktop application that can be used by assistants to perform tasks and manage
most features.
IPMA supports two modes of operation: proxy line support and shared line support. Both modes support
multiple calls per line for the manager. The IPMA service supports both proxy line and shared line support
in a cluster.
In shared-line mode, the manager and assistant share a directory number and calls are handled on the shared
line. Both the manager phone and the assistant phone ring when a call is received on the shared line. Shared-line
mode does not support default assistant selection, assistant watch, call filtering or divert all calls.
If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for
example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager
receives a call on directory number 1701, both the manager phone and the assistant phone rings.
Not all IPMA features are available in shared-line mode including default assistant selection, assistant watch,
call filtering, and divert all calls. An assistant cannot see or access these features on the Assistant Console
application. The assistant phone does not have the softkey for the divert all feature. The manager phone does
not have the softkeys for assistant watch, call intercept, or divert all feature.
In order to access shared-line support on user devices, you must first use Cisco Unified Communications
Manager Administration to configure and start the Cisco IP Manager Assistant service.
In proxy-line mode, the assistant handles calls on behalf of a manager using a proxy number. Proxy-line mode
supports all IPMA features.
When you configure Cisco IPMA in proxy-line mode, the manager and assistant do not share a directory
number. The assistant handles calls for a manager using a proxy number. The proxy number is not the directory
number for the manager, but an alternate number chosen by the system and that an assistant uses to handle
manager calls. In proxy-line mode, a manager and an assistant have access to all features that are available
in IPMA, which include default assistant selection, assistant watch, call filtering, and divert all.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
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Set Up Cisco IP Manager Assistant
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