Procedure
Step 1
Push the screw drivers into the left and right holes in the phone mounting plate until you feel resistance.
Step 2
Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone from
the wall bracket, and then pull the phone towards you.
Figure 32: Disengage Tabs
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
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Adjust the Handset Rest
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