Possible explanation and actionDescriptionMessage
Occurs if you attempted to install a
version of software on this phone that
did not support hardware changes on
this phone.
Check the load ID that is assigned to
the phone (from Cisco Unified
Communications Manager, choose
Device > Phone). Reenter the load
that displays on the phone.
The application that was
downloaded is not compatible with
the phone hardware.
Load rejected HC
If the phone has a static IP address,
verify that the default router is
configured.
If you are using DHCP, the DHCP
server has not provided a default
router. Check the DHCP server
configuration.
DHCP or static configuration did
not specify a default router.
No default router
If the phone has a static IP address,
verify that the DNS server is
configured.
If you are using DHCP, the DHCP
server has not provided a DNS server.
Check the DHCP server
configuration.
A name was specified but DHCP or
static IP configuration did not
specify a DNS server address.
No DNS server IP
The trust list is not configured on the
Cisco Unified Communications
Manager, which does not support
security by default.
For more information about the trust
list, see the Cisco Unified
Communications Manager Security
Guide.
The CTL file or the ITL file is not
installed on the phone.
No Trust List installed
Configuration changes were likely
made to the phone in Cisco Unified
Communications Manager, and Apply
was pressed so that the changes take
effect.
The phone is restarting due to on a
request from Cisco Unified
Communications Manager.
Restart requested by Cisco
Unified Communications
Manager
If you are using DHCP, verify that
the DHCP server is pointing to the
correct TFTP server.
If you are using static IP addresses,
check configuration of TFTP server.
TFTP server is pointing to a
directory that does not exist.
TFTP access error
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
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Cisco Unified IP Phone Status
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