Table 22: Telephony Features for the Cisco Unified IP Phone
DescriptionFeature
Controls whether the incoming call alert displays as a traditional pop-up alert or as an actionable
alert.
See Enable Actionable Incoming Call Alert, on page 231.
Actionable Incoming Call Alert
Allows an agent to create and update a prerecorded greeting that plays at the beginning of a
customer call, before the agent begins the conversation with the caller. The agent can prerecord
a single greeting or multiple ones as needed.
See:
•
Enable Agent Greeting, on page 217
• Cisco Unified Communications Manager Features and Services Guide, “Barge and
Privacy” chapter
• Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter
Agent Greeting
Allows users to view a list of all phone numbers that users consider important and want to be
notified of in chronological order.
See Cisco Unified Communications Manager Administration Guide.
Alert Calls
Allows a user to view a list, sorted in chronological order (oldest first), of all active calls on
all of the user phone lines.
See Assign Phone Button Template for All Calls , on page 235.
All Calls
Improves the user experience by presenting Barge, cBarge, and Conference calls as a single
unified session.
All Calls, Shared Line, Calling and
Called Display Interaction
Allows the primary line to assume the All Calls functionality. Moving the All Calls functionality
to the Primary Line frees up the feature key for other dedicated tasks.
See Cisco Unified Communications Manager Administration Guide.
All Calls on Primary Line
Allows a user to reject calls from anonymous callers.
See Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration”
chapter.
Anonymous Call Block
Allows users to pick up a redirected call via the CTI application, on any line in their call pickup
group, regardless of how the call routed to the phone.
See Cisco Unified Communications Manager Features and Services Guide, “Call Pickup”
chapter.
Any Call Pickup
Allows a user to answer the oldest call that is available on all line appearances on the user
phone, including Hold Reversion and Park Reversion calls that are in an altering state.
Answer (oldest call)
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
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Telephony Features
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