Cisco 9971 - Enable the Wideband for Analog Headsets

Enable the Wideband for Analog Headsets
Although analog headsets are supported on the phone, the phones cannot detect when an analog headset is
plugged in. For this reason, by default, the analog headset displays in the Accessories window on the phone
screen.
Display of the analog headset as the default allows users to enable wideband for the headset.
If the screen doesn't display an On or Off softkey, follow these steps to ensure that you can enable wideband
on an analog headset:
Procedure
Step 1
In Cisco Unified Communications Manager Administration, choose Device > Phone.
Step 2
In the Find and List Phones window, enter the search criteria for the phone to which you want to add the
analog headset, then click Find.
Step 3
Click the Device Name that you want. The Phone Configuration window is displayed.
Step 4
On the Product Specific Configuration Layout portion of the Phone Configuration window, ensure that the
Wideband Headset UI Control option is enabled. This option is enabled by default.
Step 5
In the Product Specific Configuration Layout portion of the Phone Configuration window, you can set the
Wideband Headset option. This option is also enabled by default.
Step 6
Click Save.
Wired Headsets
A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These
buttons adjust the earpiece volume and mute the audio from the headset microphone.
Connect Wired Headset
To connect a wired headset to the Cisco IP Phone, perform these steps:
Procedure
Step 1
Plug the headset into the Headset port on the back of the phone.
Step 2
Press the Headset button on the phone to place and answer calls using the headset.
Disable a Wired Headset
You can use Cisco Unified Communications Manager Administration to disable your wired headset and
speakerphone.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
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Headsets