Cisco 9971 - Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager

Remove Phone and Key Expansion Module from Non-Lockable Wall Mount
The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows
the location and shape of the tabs.
Figure 31: Tab Location
To remove the phone and mounting plate from the wall bracket, you must disengage these tabs.
Before You Begin
You require two screwdrivers or metal rods.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
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Non-Lockable Wall Mount Components for Phone with Key Expansion Module