• Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter
• Cisco Unified Communications Manager Administration Guide, “Phone Button Template Configuration”
chapter
Procedure
Step 1
In the Cisco Unified Communications Manager Administration, navigate to Device > Phone.
Step 2
Find the phone that you need to set up and click the hyperlink for the phone.
Step 3
Set the Softkey Control field to Softkey Template.
The default value is Feature Control Policy.
Step 4
Select Save.
Set Up a Softkey Template
Using Cisco Unified Communications Manager Administration, you can associate a maximum of 18 softkeys
with applications that are supported by the phone. Cisco Unified Communications Manager supports the
Standard User and Standard Feature softkey template.
An application that supports softkeys has one or more standard softkey templates associated with it. You
modify a standard softkey template by copying it, renaming it, and then updating the new template. You can
also modify a nonstandard softkey template.
The Softkey Control parameter shows if softkeys of a phone are controlled by the Feature Control Policy or
the Softkey Template feature. The Softkey Control parameter is a required field.
The default is Feature Control Policy.
For more information about configuring this feature, see the Cisco Unified Communications Manager
Administration Guide, “Softkey Template Configuration” chapter, and the Cisco Unified Communications
Manager System Guide, “Softkey Template” chapter.
The Cisco Unified IP Phones do not support all the softkeys that are configurable in Softkey Template
Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications
Manager allows you to enable or disable some softkeys in the control policy configuration settings. The
following table lists the features and the softkeys that can be configured on a softkey template, and identifies
whether it is supported on the Cisco Unified IP Phones.
Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but
unsupported softkeys do not display on the phone.
Note
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager
10.0
238
Set Up a Softkey Template
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