7.2 Network Connection Troubleshooting
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7.2.3 Failure to Access the Scanner Using Internet Explorer, the Admin
Tool, the Central Admin Server, or the User Editor
If access is not possible when attempting to connect to the scanner using Internet
Explorer, the Admin Tool, or the Central Admin Server, or the User Editor, try the following
steps:
■ Action
Check if a network connection is possible by trying the same solution for "Failure to Connect to a
Server Using Its IP Address" (P.376).
■ Action
Check the connectivity of the specified IP address.
If it is possible to connect the scanner using the Admin Tool with a specified IP address, specify
the scanner's IP address in the DNS or WINS server.
In the administrator settings of the scanner, check the DNS or WINS server settings for Internet
Explorer and the Admin Tool.
■ Action
If there is a firewall between the computer installed with Internet Explorer, the Admin Tool, or the
User Editor and the scanner, check that its settings are not preventing access.
■ Action
Set the scanner URL as a trusted site for Internet Explorer.
1. In Internet Explorer, select the [Tools] menu [Internet Options].
2. On the [Security] tab, select [Trusted sites] and click the [Sites] button.
3. Enter the URL of the scanner in the [Add this website to the zone] field, and click the [Add] button.
Same as in "Failure to Connect to a Server Using Its IP Address" (P.376).
The DNS server or WINS server is not functioning normally, or the
scanner name has not been registered in the DNS or WINS server.
A misconfigured firewall between the computer installed with Internet
Explorer, the Admin Tool, or the User Editor and the scanner is denying
access.
The URL of the target scanner is not registered as a trusted site.
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