Fujitsu N7100 User Manual

7.3 Other Troubleshooting
385
7.3 Other Troubleshooting
This section describes problems that may occur during scanning and gives information on
how to deal with them. Before requesting repair, check the following list of common
problems.
If the problem still cannot be solved after consulting the troubleshooting suggestions,
check the points in "7.4 Points to Check before Contacting Your FUJITSU Scanner
Dealer" (page 394) and then contact your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
The possible problems are as follows:
Problem List
■ Scanner cannot be turned on
 " Scanner cannot be turned on." (page 386)
■ Scanner does not start up
 " The "The last attempt to restart ..." message is shown on the window and the scanner
does not start up." (page 386)
 " Scanner does not resume from standby mode." (page 386)
 " A "Scanner initialization has failed." message appears and the scanner does not start
up." (page 387)
■ I want to reset the scanner to factory defaults
 " I want to reset the scanner settings to their defaults." (page 387)
 " I forgot the administrator login password." (page 387)
■ Data cannot be scanned properly
 " Scanning does not start." (page 387)
 " Even after pressing the Scan button, scanning does not start." (page 388)
 " Multifeed errors occur frequently." (page 388)
 " Document is not fed into the scanner (pick error occurs frequently or document feed
stops halfway)." (page 389)
 " When scanning with a Carrier Sheet, the [Paper jam has occurred. Remove the
documents from the ADF and try again.] message appears and an error occurs." (page
390)
■ Scanned data is inappropriate
 " Scanned data is elongated." (page 390)
 " Shadow on the leading edge of the scanned data." (page 390)
 " Vertical line on the scanned data." (page 390)
 " Scanned data appears skewed or distorted." (page 391)
 " Quality of scanned data is poor." (page 391)
 " Scanned data is partially cut off." (page 391)
 " Scanned data is skewed." (page 391)
■ Cannot login
 " Cannot login with administrator password." (page 392)
 " The [Login] window is not displayed when connecting via the network." (page 392)
■ Operation does not work
 " Input field entry entered via the on-screen keyboard does not appear on the window."
(page 392)
 " Saving is not possible after pressing [Save] on the [File Download] dialog box." (page
392)

Fujitsu N7100 Specifications

General

Film scanning	No
Color scanning	Yes
Input color depth	- bit
Maximum scan size	216 x 3048 mm
Output color depth	24 bit
ADF scan speed (b/w, A4)	25 ppm
Optical scanning resolution	600 x 600 DPI
Duplex ADF scan speed (b/w, A4)	50 ipm
Black/white scanning color modes	Grayscale, Monochrome
Display	LCD
Scanner type	ADF scanner
Product color	Black
Display diagonal	8.4 \
Display resolution	1024 x 768 pixels
Scan to	E-mail, E-mail Server, Fax, File, FTP
Sensor type	CIS
Scan file formats	JPG, PDF, TIFF
Daily duty cycle (max)	400 pages
Supported network protocols	TCP/IP(IPv4 / IPv6), DNS, DHCP, SMTP, SMB, LDAP, NTP, FTP, HTTP, SNMP
Auto document feeder (ADF) input capacity	50 sheets
Maximum scan area (ADF)	216 x 355.6 mm
Minimum scan area (ADF)	50.8 x 50.8 mm
ISO A-series sizes (A0...A9)	A4, A5, A6, A8
ISO B-series sizes (B0...B9)	B5, B6
Scanning media types supported	Business Card, Plain paper, Plastic Card, Post Card(JPN), Thick paper, Thin paper
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	40 - 209 g/m²
USB version	2.0
Standard interfaces	Ethernet, USB 1.1, USB 2.0
Input voltage	100-240 V
Power supply type	AC
AC input frequency	50 - 60 Hz
Power consumption (standby)	1 W
Power consumption (typical)	38 W
Power consumption (PowerSave)	2 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	RoHS, ENERGY STAR
Bundled software	Scanner Central Admin Server
Ethernet LAN data rates	10, 100, 1000 Mbit/s

Weight and Dimensions

Depth	232 mm
Width	300 mm
Height	172 mm
Weight	6000 g