GEDRAFT LOGIQ P9/P7
D
IRECTION 5604324, REVISION 11 DRAFT (JANUARY 24, 2019) SERVICE MANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-1
Chapter 7
Diagnostics/Troubleshooting
Section 7-1
Overview
7-1-1 Purpose of Chapter 7
This section describes how to setup and run the tools and software that help maintain image quality and
system operation. Basic host, system, and board level diagnostics are run whenever power is applied.
Some Service Tools may be run at the application level.
7-1-2 Overview
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition through remote diagnostics or to be sent back to the manufacturer for analysis. There
are different options to acquire this data that would give different results.
Table 7-1 Contents in Chapter 7
Section Description Page Number
7-1
Overview
7-1
7-2
Collect Vital System Information
7-2
7-2-1 Collecting System Information
7-2
7-2-2 Request for Service (RFS) (R1, R2, R2.5 only)
7-3
7-2-3 Request for Service (RFS) (R3 only)
7-5
7-3
Check Points Voltages
7-7
7-4
Screen Captures and Logs
7-8
7-5
Remote Access to Service Platform
7-15
7-5-1 General
7-15
7-5-2 How the Customer enables/disables Disruptive Mode and VCO
7-16
7-5-3 GE Icon and Remote Connection
7-16
7-5-4 Customer Granting Full Remote Access Permission to GE Service Technician
7-16
7-5-5 Common Service Desktop (CSD)
7-18
7-5-6 CSD: Configuration
7-18
7-6
Minimum Configuration to Boot/Scan
7-19
7-7
Troubleshooting Trees, Instructions and Tech Tips
7-20
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