GE LOGIQ P9

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GEDRAFT LOGIQ P9/P7

IRECTION 5604324, REVISION 11 DRAFT (JANUARY 24, 2019) SERVICE MANUAL

Chapter 7 - Diagnostics/Troubleshooting 7-5

7-2-3 Request for Service (RFS) (R3 only)

7-2-3-1 Request for Service

1) Move the cursor to the GE icon and press the right-click, select “Contact GE”

2) The Request for Service (RFS) page is displayed

Figure 7-6 Contact GE

Figure 7-7 Contact GE – Request for Service

Main Page

Important Precautions3
Chapter 141
Introduction41
- Section 1-1 Overview41
- Section 1-2 Important Conventions43
- Section 1-3 Safety Considerations48
- Section 1-4 Electromagnetic Compatibility (EMC)56
- Section 1-5 Customer Assistance57
  - 1-5-1 Contact Information57
  - 1-5-2 System Manufacturer57
Chapter 259
Site Preparation59
- Section 2-1 Overview59
  - 2-1-1 Purpose of Chapter 259
- Section 2-2 General Console Requirements60
- Section 2-3 Facility Needs65
Chapter 369
Setup Instructions69
- Section 3-1 Overview69
  - 3-1-1 The Purpose of Chapter 369
- Section 3-2 Set Up Reminders70
- Section 3-3 Receiving and Unpacking the Equipment73
- Section 3-4 Packing materials - recycling information76
- Section 3-5 Preparing for Set Up77
  - 3-5-1 Verify Customer Order77
  - 3-5-2 EMI Protection78
- Section 3-6 Connection of Auxiliary Devices79
- Section 3-7 Completing the Set Up88
- Section 3-8 Printer Installation100
- Section 3-9 System Configuration110
  - 3-9-1 System/General Preset Menu110
  - 3-9-2 External I/O Connectors114
- Section 3-10 Available Probes115
  - 3-10-1 Supported probes115
    - 3-10-1-1 Probe Naming Conventions115
    - 3-10-1-2 Probe Description115
- Section 3-11 Software/Option Configuration121
- Section 3-12 Connectivity Setup122
- Section 3-13 Configuring Connectivity126
- Section 3-14 Agent Configuration (R3 only)133
  - 3-14-1 Agent Configuration (R3 only)133
- Section 3-15 Connectivity Setup Worksheet138
- Section 3-16 Paperwork140
  - 3-16-1 Product Locator Installation140
  - 3-16-2 User Manual(s)140
Chapter 4141
Functional Checks141
- Section 4-1 Overview141
  - 4-1-1 Purpose of Chapter 4141
- Section 4-2 Required Equipment141
- Section 4-3 General Procedure143
- Section 4-4 Board Diagnostics182
Chapter 5185
Components and Functions (Theory)185
- Section 5-1 Overview185
  - 5-1-1 Purpose of Chapter 5185
- Section 5-2 General Information186
- Section 5-3 Power ON Sequence196
- Section 5-4 Software Options197
  - 5-4-1 Options197
  - 5-4-2 Smart Devices Applications (LOGIQ Apps)200
- Section 5-5 Hardware Options201
  - 5-5-1 Options201
- Section 5-6 Regional and Peripheral Options203
  - 5-6-1 Regional Options203
  - 5-6-2 Peripheral Options203
- Section 5-7 Mechanical Descriptions204
- Section 5-8 Exiting to Windows Desktop206
  - 5-8-1 Exiting to Windows Desktop206
- Section 5-9 Service Platform208
  - 5-9-1 Introduction208
  - 5-9-2 Access / Security208
    - 5-9-2-1 Local Access208
    - 5-9-2-2 How the Customer enables/disables Disruptive Mode and VCO209
- Section 5-10 Common Service Desktop (CSD) (R1, R2, R2.5 only)210
- Section 5-11 Common Service Desktop (R3 only)220
Chapter 6287
Service Adjustments287
- Section 6-1 Overview287
  - 6-1-1 Purpose of Chapter 6287
- Section 6-2 Regulatory287
- Section 6-3 LCD Monitor Adjustment288
Chapter 7295
Diagnostics/Troubleshooting295
- Section 7-1 Overview295
  - 7-1-1 Purpose of Chapter 7295
  - 7-1-2 Overview295
- Section 7-2 Collect Vital System Information296
- Section 7-3 Check Points Voltages301
  - 7-3-1 LED for Power Status301
- Section 7-4 Screen Captures and Logs302
- Section 7-5 Remote Access to Service Platform309
- Section 7-6 Minimum Configuration to Boot/Scan313
- Section 7-7 Troubleshooting Trees, Instructions and Tech Tips314
Chapter 8327
Replacement Procedures327
- Section 8-1 Overview327
  - 8-1-1 Purpose of Chapter 8327
  - 8-1-2 Returning/Shipping System, Probes and Repair Parts330
- Section 8-2 Warnings and important information331
  - 8-2-1 Purpose of this section331
  - 8-2-2 Warnings331
  - 8-2-3 Returning/Shipping Probes and Repair Parts332
- Section 8-3 System Software - Installation/Upgrade Procedure333
  - 8-3-1 Introduction333
  - 8-3-2 Manpower333
  - 8-3-3 Tools333
  - 8-3-4 Preparations333
  - 8-3-5 Preparation333
    - 8-3-5-1 General Notes on LOGIS P7/P9 Software Loading333
    - 8-3-5-2 Preparation for Software Loading335
  - 8-3-6 System Software - Installation Procedure351
  - 8-3-7 Software Installation from DVD352
  - 8-3-8 Software Installation from Common Service Desktop (R1.x.x or R2.x.x)374
    - 8-3-8-1 Involking Software Reload374
  - 8-3-9 Software Installation from Common Service Desktop (R3.x.x)377
  - 8-3-10 System Setup Procedure to display the messages in Japanese/Chinese378
- Section 8-4 Software and Functional Checks after Installation Procedure382
  - 8-4-1 Functional Check382
- Section 8-5 Settings - Backup and Restore383
  - 8-5-1 General Information384
    - 8-5-1-1 Supported Media384
    - 8-5-1-2 General Notes384
  - 8-5-2 Backup Procedures384
  - 8-5-3 Restore Procedures385
  - 8-5-4 EZBackup and EZMove385
    - 8-5-4-1 EZBackup and EZMove385
    - 8-5-4-2 To review EZBackup and EZMove386
  - 8-5-5 Option Keys387
- Section 8-6 Replacement of Front Cover388
  - 8-6-1 Manpower388
  - 8-6-2 Tools388
  - 8-6-3 Removal Procedure388
  - 8-6-4 Installation Procedure389
  - 8-6-5 Functional Check389
- Section 8-7 Replacement of Top Cover390
  - 8-7-1 Manpower390
  - 8-7-2 Tools390
  - 8-7-3 Removal Procedure390
  - 8-7-4 Installation Procedure391
  - 8-7-5 Functional Check391
- Section 8-8 Replacement of Side Cover392
  - 8-8-1 Manpower392
  - 8-8-2 Tools392
  - 8-8-3 Removal Procedure392
    - 8-8-3-1 Removal Procedure - Side Cover (L)392
    - 8-8-3-2 Removal Procedure - Side Cover (R)394
  - 8-8-4 Installation Procedure395
  - 8-8-5 Functional Check395
- Section 8-9 Replacement of Rear Cover396
  - 8-9-1 Manpower396
  - 8-9-2 Tools396
  - 8-9-3 Removal Procedure396
  - 8-9-4 Installation Procedure396
  - 8-9-5 Functional Check396
- Section 8-10 Replacement of Side Tray & Foot Rest Cover397
  - 8-10-1 Manpower397
  - 8-10-2 Tools397
  - 8-10-3 Removal Procedure397
    - 8-10-3-1 Removal Procedure - Side Tray.397
    - 8-10-3-2 Removal Procedure - Foot Rest Cover398
  - 8-10-4 Installation Procedure398
- Section 8-11 Replacement of Monitor and LCD Arm Plastic Covers399
  - 8-11-1 Manpower399
  - 8-11-2 Tools399
  - 8-11-3 Preparations399
  - 8-11-4 Monitor Remove Procedure399
  - 8-11-5 Monitor Installation Procedure401
  - 8-11-6 LCD Arm Plastic Covers Remove Procedure402
  - 8-11-7 LCD Arm Plastic Covers Installation Procedure403
- Section 8-12 Replacement of Monitor Covers404
  - 8-12-1 Manpower404
  - 8-12-2 Tools404
  - 8-12-3 Pre-Work404
  - 8-12-4 Removal Procedure404
  - 8-12-5 Installation Procedure405
  - 8-12-6 Functional Check405
- Section 8-13 Replacement of Fixed Arm Cover and Fixed Arm Holder Grip406
  - 8-13-1 Manpower406
  - 8-13-2 Tools406
  - 8-13-3 Removal Procedure406
    - 8-13-3-1 Removal Procedure - Fixed Arm Cover406
    - 8-13-3-2 Removal Procedure - Fixed Arm Holder Grip406
  - 8-13-4 Installation Procedure407
  - 8-13-5 Functional Check407
- Section 8-14 Replacement of OPIO and Related Parts408
  - 8-14-1 Manpower408
  - 8-14-2 Tools408
  - 8-14-3 Removal Procedure408
  - 8-14-4 Installation Procedure420
  - 8-14-5 Functional Check421
- Section 8-15 Replacement of the Caps for Hardkeys422
  - 8-15-1 Manpower422
  - 8-15-2 Tools422
  - 8-15-3 Removal Procedure422
  - 8-15-4 Installation Procedure422
  - 8-15-5 Functional Check423
- Section 8-16 Replacement of Key Caps (by special native language keys)424
  - 8-16-1 Manpower424
  - 8-16-2 Tools424
  - 8-16-3 Preparations424
  - 8-16-4 Removal Procedure424
  - 8-16-5 Installation Procedure425
  - 8-16-6 Replacement Checking Procedure425
  - 8-16-7 Functional Check426
- Section 8-17 Replacement around Nest Box427
  - 8-17-1 Manpower427
  - 8-17-2 Tools427
  - 8-17-3 Pre-Work427
  - 8-17-4 Nest Box Access427
  - 8-17-5 Removal Procedure - Nest Box429
  - 8-17-6 Installation Procedure - Nest Box.430
  - 8-17-7 Removal Procedure - Board Assy in Nest Box431
  - 8-17-8 Removal Procedure - Separating MPI and MCB433
  - 8-17-9 Removal Procedure - Separating DCWD Board(Option) from MPI434
  - 8-17-10 Separating MDC assy from MCB assy435
  - 8-17-11 Handling EEPROM on MCB Board436
  - 8-17-12 Separating MCB assy from Brackets and COM Express437
  - 8-17-13 Separating DC4D Unit from IO BOX439
  - 8-17-14 Separating Battery Unit from IO BOX440
  - 8-17-15 Separating HDD441
  - 8-17-16 Separating COM Express442
  - 8-17-17 Installation Procedure - MPI, MCB, MDC, DC4D, HDD, Battery and COM Express443
  - 8-17-18 Functional Check - MPI, MCB, MDC, IO Box443
  - 8-17-19 Removal Procedure - MBP assy443
  - 8-17-20 Installation Procedure - MBP assy443
  - 8-17-21 Functional Check443
- Section 8-18 Replacement of Front fan444
  - 8-18-1 Manpower444
  - 8-18-2 Tools444
  - 8-18-3 Removal Procedure444
  - 8-18-4 Installation Procedure444
  - 8-18-5 Functional Check444
- Section 8-19 Replacement of Bottom fan445
  - 8-19-1 Manpower445
  - 8-19-2 Tools445
  - 8-19-3 Removal Procedure445
  - 8-19-4 Installation Procedure447
  - 8-19-5 Functional Check447
- Section 8-20 Replacement of Rear Handle448
  - 8-20-1 Manpower448
  - 8-20-2 Tools448
  - 8-20-3 Removal Procedure448
  - 8-20-4 Installation Procedure448
  - 8-20-5 Functional Check448
- Section 8-21 Replacement of Link Arm Cable Hook449
  - 8-21-1 Manpower449
  - 8-21-2 Tools449
  - 8-21-3 Removal Procedure449
  - 8-21-4 Installation Procedure449
  - 8-21-5 Functional Check449
- Section 8-22 Replacement of Caster450
  - 8-22-1 Manpower450
  - 8-22-2 Tools450
  - 8-22-3 Removal Procedure450
  - 8-22-4 Installation Procedure452
  - 8-22-5 Functional Check452
- Section 8-23 Replacement of the COM Express453
  - 8-23-1 Manpower453
  - 8-23-2 Tools453
  - 8-23-3 Removal Procedure453
  - 8-23-4 Installation Procedure455
  - 8-23-5 Note on COM Express Replacement455
    - 8-23-5-1 Configuring BIOS455
  - 8-23-6 Note on EEPROM Replacement456
  - 8-23-7 Functional Check460
- Section 8-24 Replacement of the HDD/SSD461
  - 8-24-1 Manpower461
  - 8-24-2 Tools461
  - 8-24-3 Removal Procedure461
  - 8-24-4 Installation Procedure462
  - 8-24-5 Functional Check462
- Section 8-25 Replacement of Battery463
  - 8-25-1 Manpower463
  - 8-25-2 Tools463
  - 8-25-3 Removal Procedure463
  - 8-25-4 Installation Procedure464
  - 8-25-5 Functional Check464
- Section 8-26 Replacement of 4D465
  - 8-26-1 Manpower465
  - 8-26-2 Tools465
  - 8-26-3 Removal Procedure465
  - 8-26-4 Installation Procedure466
  - 8-26-5 Functional Check466
- Section 8-27 Replacement of Wireless LAN467
  - 8-27-1 Manpower467
  - 8-27-2 Tools467
  - 8-27-3 Removal Procedure467
  - 8-27-4 Installation Procedure467
  - 8-27-5 Functional Check467
- Section 8-28 Replacement of the Harness Cable and OPIO Cable Assy468
  - 8-28-1 Manpower468
  - 8-28-2 Tools468
  - 8-28-3 Pre-Work468
  - 8-28-4 Removal Procedure (Harness Cable Assy)468
  - 8-28-5 Removal Procedure (OPIO Cable Assy)470
  - 8-28-6 Installation Procedure470
  - 8-28-7 Functional Check471
- Section 8-29 Replacement of Peripheral Cable Assy472
  - 8-29-1 DVD Cables472
  - 8-29-2 B/W Printer Cables475
- Section 8-30 Replacement of the Probe Holder479
  - 8-30-1 Manpower479
  - 8-30-2 Tools479
  - 8-30-3 Removal Procedure479
  - 8-30-4 Installation Procedure479
  - 8-30-5 Functional Check479
- Section 8-31 Replacement of the Cable Hook480
  - 8-31-1 Manpower480
  - 8-31-2 Tools480
  - 8-31-3 Removal Procedure480
  - 8-31-4 Installation Procedure480
  - 8-31-5 Functional Check480
- Section 8-32 Replacement of the OPIO Tray481
  - 8-32-1 Manpower481
  - 8-32-2 Tools481
  - 8-32-3 Removal Procedure481
  - 8-32-4 Installation Procedure481
  - 8-32-5 Functional Check481
- Section 8-33 Replacement of the Paper tray482
  - 8-33-1 Manpower482
  - 8-33-2 Tools482
  - 8-33-3 Removal Procedure482
  - 8-33-4 Installation Procedure482
  - 8-33-5 Functional Check482
- Section 8-34 Replacement of AC Cable Holder483
  - 8-34-1 Manpower483
  - 8-34-2 Tools483
  - 8-34-3 Removal Procedure483
  - 8-34-4 Installation Procedure483
  - 8-34-5 Functional Check483
- Section 8-35 Replacement of the BW printer484
  - 8-35-1 Manpower484
  - 8-35-2 Tools484
  - 8-35-3 Pre work484
  - 8-35-4 Removal Procedure484
  - 8-35-5 Installation Procedure485
  - 8-35-6 Functional Check485
- Section 8-36 Replacement of the Speaker486
  - 8-36-1 Manpower486
  - 8-36-2 Tools486
  - 8-36-3 Pre work486
  - 8-36-4 Removal Procedure486
  - 8-36-5 Installation489
  - 8-36-6 Functional Check489
- Section 8-37 Replacement of the Monitor Arm490
  - 8-37-1 Manpower490
  - 8-37-2 Tools490
  - 8-37-3 Removal Procedure490
  - 8-37-4 Installation Procedure490
  - 8-37-5 Functional Check490
- Section 8-38 Replacement of Front Fan Filter491
  - 8-38-1 Manpower491
  - 8-38-2 Tools491
  - 8-38-3 Removal Procedure491
  - 8-38-4 Installation Procedure491
  - 8-38-5 Functional Check491
- Section 8-39 Replacement of Bottom Fan Filter492
  - 8-39-1 Manpower492
  - 8-39-2 Tools492
  - 8-39-3 Removal Procedure492
  - 8-39-4 Installation Procedure492
  - 8-39-5 Functional Check492
- Section 8-40 Replacement of SW CD set (R1, R2, R2.5 only) and SW USB (R3 only)493
  - 8-40-1 Manpower493
  - 8-40-2 Tools493
  - 8-40-3 Removal Procedure493
  - 8-40-4 Installation Procedure493
  - 8-40-5 Functional Check493
- Section 8-41 Replacement of Drawer494
  - 8-41-1 Manpower494
  - 8-41-2 Tools494
  - 8-41-3 Removal Procedure494
  - 8-41-4 Installation Procedure495
  - 8-41-5 Functional Check495
- Section 8-42 Replacement of ECG496
  - 8-42-1 Manpower496
  - 8-42-2 Tools496
  - 8-42-3 Removal Procedure496
  - 8-42-4 Installation Procedure497
  - 8-42-5 Functional Check497
- Section 8-43 Replacement of DCWD ASSY498
  - 8-43-1 Manpower498
  - 8-43-2 Tools498
  - 8-43-3 Removal Procedure498
  - 8-43-4 Installation Procedure499
  - 8-43-5 Functional Check499
- Section 8-44 Replacement of MCWD ASSY500
  - 8-44-1 Manpower500
  - 8-44-2 Tools500
  - 8-44-3 Removal Procedure500
  - 8-44-4 Installation Procedure500
  - 8-44-5 Functional Check500
- Section 8-45 Replacement of battery pack for LP7-P9 R2 ext battery pack501
  - 8-45-1 Manpower501
  - 8-45-2 Tools501
  - 8-45-3 Removal Procedure501
  - 8-45-4 Installation Procedure504
  - 8-45-5 Functional Check504
- Section 8-46 Replacement of battery pack for LP7-P9 R2 Battery option506
  - 8-46-1 Manpower506
  - 8-46-2 Tools506
  - 8-46-3 Removal Procedure506
  - 8-46-4 Installation Procedure508
  - 8-46-5 Functional Check509
- Section 8-47 Replacement of MBOB510
  - 8-47-1 Manpower510
  - 8-47-2 Tools510
  - 8-47-3 Removal Procedure510
  - 8-47-4 Installation Procedure514
  - 8-47-5 Functional Check514
- Section 8-48 Replacement of MIO-B515
  - 8-48-1 Manpower515
  - 8-48-2 Tools515
  - 8-48-3 Removal Procedure515
  - 8-48-4 Installation Procedure517
  - 8-48-5 Functional Check517
- Section 8-49 Replacement of BBC518
  - 8-49-1 Manpower518
  - 8-49-2 Tools518
  - 8-49-3 Removal Procedure518
  - 8-49-4 Installation Procedure523
  - 8-49-5 Functional Check523
- Section 8-50 Replacement of LOGIQ P9 ROTATION MODULE KIT524
  - 8-50-1 Manpower524
  - 8-50-2 Tools524
  - 8-50-3 Removal Procedure524
  - 8-50-4 Installation Procedure529
  - 8-50-5 Functional Check529
- Section 8-51 Replacement of ODD Dummy Cover R3530
  - 8-51-1 Manpower530
  - 8-51-2 Tools530
  - 8-51-3 Pre work530
  - 8-51-4 Removal Procedure530
  - 8-51-5 Installation Procedure530
  - 8-51-6 Functional Check530
- Section 8-52 Replacement of Probe Light assy531
  - 8-52-1 Manpower531
  - 8-52-2 Tools531
  - 8-52-3 Pre work531
  - 8-52-4 Removal Procedure531
Chapter 9533
Renewal Parts533
- Section 9-1 Overview533
  - 9-1-1 Purpose of Chapter 9533
- Section 9-2 List of Abbreviations534
- Section 9-3 LOGIQ P9/P7 Software535
- Section 9-4 Parts List Groups536
- Section 9-5 Plastics Covers (Front/Sides/Rear)538
  - 9-5-1 Plastics Covers (Front/Sides/Rear) (R1 ~ R2.5)538
  - 9-5-2 Plastics Covers (Front/Sides/Rear) (R3)540
- Section 9-6 LCD Monitor542
- Section 9-7 OPIO544
- Section 9-8 Nest Box Parts549
- Section 9-9 Mechanical Part553
- Section 9-10 Options556
- Section 9-11 Optional Peripherals and Accessories561
  - 9-11-1 Printers561
- Section 9-12 Probes562
- Section 9-13 Power Cord563
Chapter 10565
Care & Maintenance565
- Section 10-1 Overview565
  - 10-1-1 Preventive Maintenance Inspections565
  - 10-1-2 Purpose of Chapter 10565
- Section 10-2 Why do Maintenance566
  - 10-2-1 Quality Assurance566
- Section 10-3 Maintenance Task Schedule566
  - 10-3-1 How often should care & maintenance tasks be performed?566
- Section 10-4 Tools Required569
  - 10-4-1 Special Tools, Supplies and Equipment569
    - 10-4-1-1 Specific Requirements for Care & Maintenance569
- Section 10-5 System Maintenance570
- Section 10-6 System Software Updates(Software Download) (R1, R2, R2.5 only)576
  - 10-6-1 Software download and installation577
- Section 10-7 Using a Phantom585
- Section 10-8 Electrical Safety Tests585
- Section 10-9 When There’s Too Much Leakage Current...596
- Section 10-10 Ultrasound INSPECTION CERTIFICATE599

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