– ii – NWA-008845-001 Rev.5.0
32toc001.fm
TABLE OF CONTENTS
DIALED NUMBER IDENTIFICATION SERVICE (DNIS) ..................................................... 69
INCOMING CALL IDENTIFICATION ................................................................................... 71
INDIVIDUAL TRUNK ACCESS ............................................................................................ 72
MULTI-FUNCTION KEY ....................................................................................................... 73
MULTIPLE CONSOLE OPERATION ................................................................................... 74
PUSHBUTTON CALLING-ATTENDANT ONLY .................................................................. 75
SERIAL CALL ...................................................................................................................... 76
TRUNK GROUP BUSY DISPLAY ....................................................................................... 77
UNSUPERVISED TRUNK-TO-TRUNK TRANSFER BY ATTENDANT .............................. 78
ATTENDANT DELAY ANNOUNCEMENT ................................................................... 79
ATTENDANT OVERFLOW .......................................................................................... 81
ATTENDANT OVERRIDE ............................................................................................ 84
AUTHORIZATION CODE ............................................................................................ 86
AUTOMATED ATTENDANT ........................................................................................ 89
AUTOMATIC CALL DISTRIBUTION (ACD) ................................................................ 95
BUSY IN/BUSY OUT-ACD ................................................................................................... 98
CALL WAITING INDICATION-ACD ..................................................................................... 99
DELAY ANNOUNCEMENT-ACD ......................................................................................... 102
HUNT PAST NO ANSWER-ACD ......................................................................................... 106
IMMEDIATE OVERFLOW-ACD ........................................................................................... 106
PRIORITY QUEUING-ACD .................................................................................................. 107
QUEUE SIZE CONTROL-ACD ............................................................................................ 108
SILENT MONITOR-ACD ...................................................................................................... 109
AUTOMATIC CALL DISTRIBUTION (ACD) WITH
MANAGEMENT INFORMATION SYSTEM (MIS) ........................................................ 112
AUTOMATIC CAMP-ON .............................................................................................. 113
AUTOMATIC CHANGE TO DAYLIGHT SAVING TIME .............................................. 114
AUTOMATIC HOLD ..................................................................................................... 119
AUTOMATIC NUMBER IDENTIFICATION (ANI) ........................................................ 120
AUTOMATIC RECALL ................................................................................................ 127
BACKGROUND MUSIC ............................................................................................... 128
BOSS/SECRETARY CALLING ................................................................................... 130
BROKER’S CALL ........................................................................................................ 133
CALL BACK ................................................................................................................. 134
CALL FORWARDING .................................................................................................. 136
ATTENDANT CALL FORWARDING SET-UP AND CANCEL ............................................ 137
CALL FORWARDING-ALL CALLS ..................................................................................... 138
CALL FORWARDING-BUSY LINE ...................................................................................... 140
CALL FORWARDING-NO ANSWER .................................................................................. 142
CALL FORWARDING-DESTINATION ................................................................................ 147
CALL FORWARDING-OVERRIDE ...................................................................................... 148
MULTIPLE CALL FORWARDING-ALL CALLS .................................................................. 149
NOVEMBER/15/2006
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