– 109 – NWA-008845-001 Rev.5.0
32ch1002.fm
SILENT MONITOR-ACD
PROGRAMMING
To monitor an ACD call, with or without warning tone:
NOTE: Monitoring telephone conversations may be illegal under certain circumstances and laws. Con-
sult a legal advisor before implementing the monitoring of telephone conversations. Some fed-
eral and state laws require a party monitoring a telephone conversation to use beep-tones, to
notify all parties to the telephone conversation, and/or obtain consent from all parties to the
telephone conversation. Some of these laws provide strict penalties for illegal monitoring of
telephone conversations.
DESCRIPTION DATA
Specify the warning tone sent to connected
stations when monitoring a station-to-station
or station-to-trunk call.
(1)
(2)
259
0: No tone
1 : One warning tone
Specify whether the warning tone is sent to the
outside party when monitoring a station-to-
trunk call.
(1)
(2)
076
0: To send
1: Not sent
Assign Service Restriction Class A for
monitoring stations.
•
(1)
(2)
Y=02
X-XXXXXXXX: Station No.
XX ZZ
XX: 00-15 :
Service Restriction Class A
Allow monitoring stations in Service Restric-
tion Class A assigned by CM12 Y=02.
•
(1)
(2)
Y=103
00-15: Service Restriction Class A as-
signed by CM12 Y=02
1 : Allow
Assign Service Restriction Class A for
monitored stations.
•
(1)
(2)
Y=02
X-XXXXXXXX: Station No.
XX ZZ
XX: 00-15 :
Service Restriction Class A
Allow being monitored in Service Restriction
Class A assigned by CM12 Y=02.
•
(1)
(2)
Y=104
00-15: Service Restriction Class A as-
signed by CM12 Y=02
1 : Allow
START
CM08
CM12
CM15
CM12
CM15
A
AUTOMATIC CALL DISTRIBUTION (ACD)
SILENT MONITOR-ACD
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