Philips Sopho 2000 IPS - Automatic Call Distribution (Acd) with Management Information System (Mis)

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– 112 – NWA-008845-001 Rev.5.0

32ch1002.fm

AUTOMATIC CALL DISTRIBUTION (ACD) WITH

MANAGEMENT INFORMATION SYSTEM (MIS)

NOTE: Additional programming is required for MIS, once ACD has been programmed. Refer to the

CallCenterWorX System Manual. If you use the CallCenterWorX, the maximum digit of a

station number must be 4 digits.

AUTOMATIC CALL DISTRIBUTION (ACD) WITH MANAGEMENT INFORMATION SYSTEM (MIS)