VS1 Installation, Configuration & Operating Guide xiii
REFERENCE........................................................................................................199
OVERVIEW OF REFERENCE ................................................................................................ 201
DEFAULT EXTENSIONS & ACCESS CODES ...................................................................... 202
Default Extensions ............................................................................................................... 202
Access Codes ...................................................................................................................... 202
DIRECT INWARD SYSTEM ACCESS (DISA)........................................................................ 203
DISA Example ...................................................................................................................... 203
Enabling DISA on a CO Port ................................................................................................ 203
Setting up a DISA Password on an Extension Port ............................................................. 205
DSP VOLUME ADJUSTMENTS ............................................................................................. 206
Sample DSP Volume Adjustments....................................................................................... 206
Adjusting DSP Volume through the Startup Command Script............................................. 207
Adjusting DSP Volume on CO Line Connected to an Auto Attendant or Voice Mail ........... 207
SETTING THE SYSTEM DATE AND TIME ............................................................................ 209
TELECOR VOICE SERVER FLOW CHARTS ........................................................................ 210
Inbound CO Call................................................................................................................... 210
Outbound CO Call ................................................................................................................ 211
Auto Attendant—Single Procedure ...................................................................................... 213
Auto Attendant—Multiple Procedure.................................................................................... 214
Automatic Call Distributor..................................................................................................... 215
LINE STATUS SYMBOLS....................................................................................................... 216
TELECOR VOICE SERVER SYSTEM COMMANDS ............................................................. 218
RECORDING VOICE FILES.................................................................................................... 220
Recording Using the Voice Message Recorder ................................................................... 220
Recording Using the PEU-205 or DCU ................................................................................ 220
Playing a Voice File Using the Command Prompt ............................................................... 221
PRE-RECORDED MESSAGE LIST........................................................................................ 222
Phrase List............................................................................................................................ 223
SCHEDULED DISK OPTIMIZATION ...................................................................................... 224
STATION MESSAGE DETAIL RECORDING (SMDR) ........................................................... 225
Designating SMDR Output Files .......................................................................................... 226
Backing up SMDR Output Files ........................................................................................... 226
Command Script Sample to Copy SMDR Files on Tuesday ............................................ 227
Gaining Access to SMDR Backup Files ............................................................................... 228
Copying SMDR Backup Files to a Disk at the TVS .......................................................... 228
Copying SMDR Files through a Network.......................................................................... 228
Copying SMDR Files through Tel-Site.............................................................................. 229
Interpreting Summary SMDR Data ...................................................................................... 230
Codes for Call Reason (Field 3) of Summary SMDR........................................................... 231
Additional Port Numbers Used in Extension Port (Field 5)............................................... 231
Interpreting Detail SMDR Data............................................................................................. 232
Codes for Call Reason (Field 3) of Detail SMDR................................................................. 233
Additional Port Numbers Used in Extension Port (Field 5)............................................... 233
Interpreting ACD SMDR Data .............................................................................................. 234
Action Codes for Field 10 of ACD SMDR Data .................................................................... 235
Interpreting ACD Queue Status SMDR Data.................................................................... 235
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