VS1 Installation, Configuration & Operating Guide ix
TVS Configuration ...............................................................................................................67
Hardware Setup...................................................................................................................68
Tel-Site Setup ......................................................................................................................68
Dedicated CO Line to TVS Modem Connection Checklist ..................................................69
TVS Modem Shares a CO Line Connection (off-site access).................................................70
About Direct Inward System Access (DISA)........................................................................70
TVS Configuration ...............................................................................................................70
Configure the TVS modem to not answer the Tel-Site modem call ....................................70
Enabling DISA on the CO Port connected to the TVS modem ...........................................71
Setting up a DISA Password on an Extension Port.............................................................72
Uploading new settings and reloading changes..................................................................73
Hardware Setup...................................................................................................................73
Tel-Site Setup ......................................................................................................................73
TVS Modem Shares a CO Line Connection Checklist ........................................................75
TEL-SITE BASIC OPERATION .................................................................................................76
Connecting to a Site ................................................................................................................76
Downloading Files from a Site.................................................................................................77
Changing Site Configurations .................................................................................................77
Remote System Access (RSA) Password...........................................................................78
Uploading Files to a Site .........................................................................................................78
Reloading Configuration Changes ..........................................................................................79
System Reset Required.......................................................................................................80
VS1 EDITOR .........................................................................................................81
OVERVIEW OF VS1 EDITOR ....................................................................................................83
ACTIVATION KEYS ...................................................................................................................84
Receiving Activation Keys .......................................................................................................84
Installing Activation Keys.........................................................................................................85
ADAPTER SETUP......................................................................................................................86
AUTOMATIC CALL DISTRIBUTION .........................................................................................87
Creating an ACD .....................................................................................................................88
ACD Account Codes............................................................................................................88
Configuring an ACD ................................................................................................................90
Over _____calls per _____agents.......................................................................................91
Queued call age is _____seconds ......................................................................................91
Zero agents are logged in....................................................................................................92
AUTO ATTENDANTS (AA)........................................................................................................93
The Four Basic Functions of Auto Attendants.........................................................................93
Preconfigured Auto Attendants ...............................................................................................94
Reviewing the Default Auto Attendant.................................................................................95
Creating an Auto Attendant.....................................................................................................96
Caller Greeting ........................................................................................................................97
Caller Greeting – Play Message..........................................................................................97
Caller Greeting – Say Phrase..............................................................................................99
Caller Greeting – Say Current Date & Time ..................................................................... 100
Caller Greeting – Run System Command File ................................................................. 100
Get Caller Response ............................................................................................................ 101
Caller Response Handler ..................................................................................................... 102
Caller Response ............................................................................................................... 102
Caller Response – Touch Tone........................................................................................ 103
Caller Response – Multi-digit Number.............................................................................. 103
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