iPECS-LIK
Feature Description & Operation Manual
2.42
HOLD
2.42.1 Hold Preference
Description
Hold Preference defines either Exclusive Hold or System Hold as the preferred hold state,
which is activated on the first depression of the [HOLD] button. The selection is based on the
assigned Hold Preference in the system database.
Operation
iPECS Phone
To activate the Preferred Hold while on a call
1. Press the [HOLD] button, the connected party is placed in the preferred hold state.
Conditions
1. A transferred call is placed in the Exclusive hold state at the receiving station
regardless of the assigned Hold Preference.
2. Hold Preference is not available to an SLT or non-iPECS VoIP terminals.
Programming
SYSTEM 1 Hold Preference (PGM 160-Btn 7)
Related Features
Call Transfer, CO/IP
Exclusive Hold
System Hold
Hardware
iPECS Phone
2.42.2 Hold Recall
Description
When a user places a CO/IP call on hold, a hold timer is activated. If the timer expires, the held
call will recall the station for the I-Hold Recall time. If the call remains unanswered, the
Attendant also receives recall for the Attendant Recall time and, if the call is on Exclusive hold,
the call is placed on System Hold. If still unanswered after the Attendant Recall time, the CO/IP
call is disconnected and the appropriate circuits returned to idle.
To Next Page
Loading...